[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”ORDER INFORMATION” woodmart_css_id=”6560376ee7d50″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NTYwMzc2ZWU3ZDUwIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==”][woodmart_accordion title_font_family=”text” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”618257e807c2a” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTgyNTdlODA3YzJhIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion_item title=”Why does my Products show up in Different Boxes?”]

The majority of H3 Sustainability’s products ship directly from our vendor’s warehouse. However, some of our products ship directly from the manufacturer. Because of this, depending on the items you have ordered, there is a chance your order may arrive in two or more boxes and on separate dates. If your items ship from different locations, you will be sent a tracking number for each separate shipment. If you’d like to know more about how or when your specific order will ship, please reach out to us via live chat, available from 8 a.m. to 530 p.m. EST Monday-Friday, or contact [email protected].

 

[/woodmart_accordion_item][woodmart_accordion_item title=”How long will delivery take?”]

Orders usually take 3-5 business days but could take longer depending on multiple factors. NEED HELP? Contact us at [email protected].

[/woodmart_accordion_item][woodmart_accordion_item title=”What exactly happens after ordering?”]

Once you place an order, you will receive an email stating that an order has been placed. Once the order is shipped, you will receive a second email stating that your item has shipped, and you will also receive a tracking number in the same email.

[/woodmart_accordion_item][woodmart_accordion_item title=”Do I receive an invoice for my order?”]

Yes, you will be sent an email with an invoice. If you have an account with H3 Sustainability, you can view your invoices inside your user dashboard.

[/woodmart_accordion_item][woodmart_accordion_item title=”How can I return an item?”]

By taking an eco-conscious approach, we can all play a part in reducing the 4 billion pounds of landfill waste from products returned each year in just the United States alone. If you do have any issues with your order or your product(s) have arrived damaged or defective, please email us at [email protected] or contact the vendor directly, and we will address these on a case-by-case basis. Below is some additional information regarding our return policy:

Eligibility
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging. It must also have a receipt or proof of purchase.

Time Frame
– You have 14 days from the date of purchase to initiate a return.

How to Initiate a Return
– Please contact the vendor directly. You can view the vendor’s contact information on the vendor’s storefront. to initiate the return process. Provide your order number, details of the item you wish to return, and the reason for the return. NOTE: Some vendors do not offer returns. H3 Sustainability or its affiliates are not responsible for returns and will not be held liable.

If you have any additional questions or concerns, please contact us. Please note that original shipping costs and route charges, if applicable, will not be refunded. Email us at [email protected] or chat with us for assistance; we’ll be happy to help! Phone Customer service is available from 8 a.m. to 5:30 p.m.

 

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, vendors will usually provide a prepaid shipping label.

 Refund Process
– Once your return is received and inspected, the vendor will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days, depending on the institution, to appear on your statement.

Non-Returnable Items
– Certain items are non-returnable, including

  • Some additional items, like skincare products, PPE (face coverings), or underwear, are only available for final sale and are not accepted for return due to sanitary reasons.
  • All products on clearance or sale are not eligible for returns and are considered final sales.
  • All vendors set their own return policies. Returns are not guaranteed, depending on the vendor’s terms. H3 Sustainability is not responsible in any way for returns or refunds.

 . Please check the product description before making a purchase.

Damaged or defective items
– In the rare event that you receive a damaged or defective item, please contact the vendor immediately, and the vendor will, in most cases, arrange for a replacement or refund.

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H3 Sustainability accepts all major credit cards, including PayPal, Apple Pay, Google Pay, and ShopPay. ShopPay is a way to split your purchase into four even, interest-free payments that you pay over multiple weeks.

[/woodmart_accordion_item][woodmart_accordion_item title=”What is wishlist?”]

Save and add items to your wishlist to purchase later, or save them for an occasion.

[/woodmart_accordion_item][woodmart_accordion_item title=”What should I do if I receive a damaged or wrong product?”]

If your items arrive damaged or defective, please email the vendor directly with a photo of the issue, a photo of your packing slip, and your order number.

[/woodmart_accordion_item][woodmart_accordion_item title=”Can I change or cancel my order?”]

Once an order has been placed, in most cases, the order cannot be cancelled. Please contact the vendor directly.

[/woodmart_accordion_item][woodmart_accordion_item title=”What is “package tracking“ in my orders?”]

When you place an order, you will receive an email once your product ships, and you will receive your tracking number for your order. You can track an order on H3 Sustainability’s “Track an Order” page.

[/woodmart_accordion_item][/woodmart_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=”no” text_larger=”no”]

MORE FREQUENTLY ASKED QUESTIONS

 

 

What is a GREEN-CARD©

GREENCARD is the H3 Sustainability Award System for our valued customers. In order to start earning rewards, you will have to create an account.

 

Where do I find a vendor contact Information?

Vendors Email is on the main Vendors Selling page below the Vendor Profile icon.

 

 

How do I reset my Password?

Send us a chat and we’ll help you get logged back in, or follow the “Forgot my password” steps at login!

 

How can I Contact H3 SUSTAINABILITY?

Clicked the Contact Us page or call us at (813) 508-7044 from 8–5:30 p.m. Monday–Friday.

 

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H3 Sustainability, the world’s premier sustainable marketplace.

[/woodmart_info_box][woodmart_info_box image=”9920″ rounding_size=”” alignment=”center” title_size=”large” btn_position=”static” btn_color=”primary” btn_style=”link” woodmart_css_id=”6555996571f70″ img_size=”140×140″ title=”PLACE ORDER” svg_animation=”no” info_box_inline=”no” link=”url:%23|||” css=”.vc_custom_1700108754440{padding-right: 10% !important;padding-left: 10% !important;}” wd_z_index=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NTU1OTk2NTcxZjcwIiwic2hvcnRjb2RlIjoid29vZG1hcnRfaW5mb19ib3giLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” bg_color=”eyJkZXZpY2VzIjp7ImRlc2t0b3AiOnsidmFsdWUiOiJyZ2IoMjU1LDI1NSwyNTUpIn19fQ==”]COMPLETE AND PLACE YOUR ORDER[/woodmart_info_box][woodmart_info_box image=”9919″ rounding_size=”” alignment=”center” title_size=”large” btn_position=”static” btn_color=”primary” btn_style=”link” woodmart_css_id=”6570a8cd8080c” img_size=”140×140″ title=”PACKAGED ARRIVED” svg_animation=”no” info_box_inline=”no” link=”url:%23|||” css=”.vc_custom_1701882123603{padding-right: 10% !important;padding-left: 10% !important;}” wd_z_index=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NTcwYThjZDgwODBjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfaW5mb19ib3giLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” bg_color=”eyJkZXZpY2VzIjp7ImRlc2t0b3AiOnsidmFsdWUiOiIjZmZmZmZmIn19fQ==” woodmart_empty_space=””]

DING!! Your package has arrived. THANKS FOR CHANGING THE PLANET ONE PRODUCT AT A TIME.

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